Shipping policy

Thank you for shopping with LumenTail! Here's everything you need to know about how we get your order to you.

Processing Time All orders are processed within 1–3 business days. Orders placed on weekends or UK public holidays will be processed the next working day.

UK Delivery Standard delivery typically takes 5–10 business days from the date of dispatch.

International Delivery We ship internationally. Delivery times vary by destination but typically take 10–20 business days. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the customer.

Tracking Once your order has been dispatched, you'll receive a confirmation email with tracking information where available.

Delays Occasionally, deliveries may be delayed due to customs processing or high demand periods. If your order hasn't arrived within the estimated timeframe, please contact us at arthur.wright7273@gmail.com and we'll look into it for you.